Learning Outcomes

Fundamentals of IT Support

System Administration and Cybersecurity

Troubleshooting and Problem Solving

Lesson Summary

This module will introduce you to the roles and responsibilities of IT support technicians for ensuring the smooth working of IT services. You'll learn about the working of various computer components and system administration tools. We'll show you how to develop essential IT skills, resolve various issues and secure your private information.

Working as an IT Support Technician - Course assessment

Learn how to locate, diagnose and resolve technical issues related to hardware and software in this free online course.

Working as an IT Support Technician

Are you interested in a versatile and in-demand career in which you help organisations and individuals to overcome their technological issues with computer systems and networks? This course explores the fundamental duties of information technology (IT) support technicians and explains how they ensure the safe and efficient working of computer systems. We go through the common issues faced in IT work and explain how to apply effective solutions.

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